Contact
One address, answered by a person
There is no ticket queue and no chatbot. Tell us which of the situations below you are in and the reply will be from someone who can act on it.
We answer on working days, usually within one. If a message needs a legal or clinical answer we will say so rather than guess at it.
What to send
Four situations, four useful messages
You want your marketing checked
Use the audit request — it asks for the few things needed to run the deterministic checks against a real property, so the first reply contains findings rather than a discovery call.
You are an agency
Say how many client practices you carry and which verticals. The agency conversation is a different one: per-client portfolios, output you can put your own brand on, and a price you set.
You think a rule in our catalogue is wrong
This is the most useful message you can send us. Every rule carries verbatim source text and the date it was checked. If a citation is stale, mis-numbered, or repealed, name it and we will pull it from the pack — that has already happened once.
You found a security issue
Write to the address below with “security” in the subject. Please include what you did and what you saw. We will confirm receipt, and we will not threaten you.
What we will not do with your message
We will not add you to a sequence you did not ask for, and there is no newsletter to be enrolled in silently. If you ask a question and decide not to buy, that is the end of the correspondence unless you restart it.
If your message contains patient information, we would rather it did not. Nothing on this site is a channel for protected health information, and an audit request never needs it — see the privacy page.